Help Center

Help Center

Help Center – GearHaus

Welcome to the GearHaus Help Center.
Here you’ll find answers to the most common questions about orders, shipping, payments, returns, and account support.
We’re here to help you anytime.

1. Orders & Shopping

How do I place an order?

  • Find the product you want

  • Add it to your cart

  • Complete checkout

  • You will receive an order confirmation email

How do I know my order was successful?

After completing checkout, you will receive a confirmation email with:

  • Order number

  • Product details

  • Shipping address

Can I modify or cancel my order?

If your order has not yet shipped, contact us immediately at:
📧 support@gearhaus.eu

2. Shipping & Delivery

How long does shipping take?

We ship with trusted European carriers. Delivery times:

  • Within the EU: 2–5 business days

  • Rest of Europe: 3–6 business days

Do you offer international shipping?

Yes, we ship to most countries worldwide.

How can I track my order?

You will receive a tracking number once your order is shipped.

3. Payments

Accepted payment methods:

  • Visa / Mastercard

  • PayPal

  • Klarna

  • Apple Pay / Google Pay

  • Bank transfer

Is my payment secure?

Yes. All payments are processed through Shopify’s secure, PCI-DSS certified payment system.

4. Returns & Refunds

What is your return policy?

You have 30 days to return an item if:

  • It is unused

  • In its original condition

  • Includes original packaging and invoice

How do I request a return?

Email us at:
📧 returns@gearhaus.eu

When will I receive my refund?

Refunds are processed within 3–7 days after we receive your returned item.

5. Warranty

Is there a warranty on products?

Yes. All products include manufacturer warranty:

  • 1–3 years depending on the item

  • Covers manufacturing defects only

6. Account & Security

Do I need an account to shop?

No, you can check out as a guest.
But creating an account helps you:

  • Track orders

  • Save addresses

  • Access special offers

How do I reset my password?

Click Forgot password on the login page and follow the instructions.

7. Contact Us

For support, contact us anytime:

📧 support@gearhaus.eu
📦 Returns: returns@gearhaus.eu
💬 Live chat (if enabled on your store)
📍 GearHaus – Europe

We usually reply within 24 hours.