Privacy Policy

Privacy Policy

Privacy Policy – GearHaus

Last updated: January 2025

At GearHaus (“we”, “our”, “us”), we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you place an order or create an account, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party providers)

B. Device & Usage Data

Automatically collected:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Cookies and tracking data

C. Order Information

Details about:

  • Products purchased

  • Delivery method

  • Order value

  • Payment status

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate order updates

  • Improve website performance and user experience

  • Prevent fraud and ensure secure payments

  • Provide customer support

  • Send promotional updates (only with your consent)

3. Cookies & Tracking

We use cookies to:

  • Remember your preferences

  • Analyze website traffic

  • Improve performance

  • Personalize product recommendations

You can disable cookies from your browser settings anytime.

4. How We Share Your Information

We do not sell your personal data.

We may share your information only with:

  • Payment processors (Shopify Payments, PayPal, Klarna, etc.)

  • Shipping carriers (DHL, GLS, PostNord, UPS, etc.)

  • Analytics providers (Google Analytics, Meta Pixel)

  • Fraud prevention services

All third-party partners comply with GDPR requirements.

5. Data Protection (GDPR Compliance)

If you are located in the EU/EEA, you have the following rights:

  • Right to access your data

  • Right to correct inaccurate data

  • Right to delete your data

  • Right to restrict processing

  • Right to object to processing

  • Right to data portability

You can submit a request anytime by contacting us at:

📧 support@gearhaus.eu

6. Data Storage & Security

We store your information securely using:

  • Encrypted servers

  • Secure payment gateways

  • Shopify’s certified security environment (PCI-DSS compliant)

We retain your data only as long as necessary for business and legal purposes.

7. Payment Security

We do not store your full payment card details.
Payments are processed securely through trusted third-party gateways.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

9. Changes to This Policy

We may update this Privacy Policy when needed. Changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or want to request data removal, contact us:

📍 GearHaus – Europe
📧 support@gearhaus.eu