FAQ

⭐ GearHaus – Frequently Asked Questions (FAQ)

1. Orders & Shopping

How do I place an order?

Simply add the items you want to your cart, proceed to checkout, and complete payment. You’ll instantly receive an order confirmation email.

Can I modify or cancel my order?

Yes, only if the order has NOT been shipped yet.
Contact us immediately at support@gearhaus.eu and we will help you.

Do I need an account to shop?

No, guest checkout is available.
But creating an account lets you:

Track your orders
View order history
Save shipping details
Request returns faster

Are all products available in stock?

Yes, if a product is visible on our website, it is available for purchase.

2. Shipping & Delivery

Which countries do you ship to?

We ship to all EU/EEA countries, the UK, Switzerland, and many other international destinations.

How long does delivery take?

EU countries: 2–5 business days
Rest of Europe: 3–6 business days

Which shipping carriers do you use?

We work with trusted European carriers including DHL, GLS, and local postal partners.

How do I track my shipment?

Once shipped, you’ll receive an email with your tracking number and a link to monitor delivery progress.

3. Payments

What payment methods do you accept?

We accept:

Visa / Mastercard
PayPal
Klarna
Apple Pay / Google Pay
Bank transfer

Is my payment data secure?

Yes. All payments are processed through PCI-compliant encrypted systems via Shopify’s secure gateway.

4. Returns & Refunds

What is your return policy?

You may return items within 30 days if unused and in original packaging.

How can I request a return?

You can request a return in two ways:

✔️ 1. Through your GearHaus account

✔️ 2. Through our support team

Email us at returns@gearhaus.eu with your order number.

When will I receive my refund?

Refunds are issued 3–7 days after we receive and inspect your returned item.

5. Warranty

Do your products come with warranty?

Yes. All items include 1–3 years manufacturer warranty, depending on the product.

How do I make a warranty claim?

Contact us at support@gearhaus.eu with your order number and issue details.
We will coordinate directly with the manufacturer or supplier.

6. Products & Authenticity

Are your products genuine and brand new?

Absolutely. All products sold at GearHaus are:

100% original
Brand new
Sourced from trusted European suppliers

Do you sell refurbished items?

No. Currently, we only sell new products.

7. Technology Partnerships (New Section)

Who are your suppliers?

We work with trusted technology suppliers via Syncee, granting us access to premium electronics, PC components, and tech accessories from verified distributors.

What is Syncee and why do you use it?

Syncee is a professional dropshipping & supplier network.
Through Syncee, we source original products from reliable tech distributors across Europe and worldwide, ensuring:

Authentic items
Fast processing
Stable stock availability
High supply-chain reliability

Are products shipped directly from suppliers?

Some items may ship from our warehouse, while others ship from trusted suppliers we collaborate with — depending on availability and location — ensuring the fastest delivery possible.

How do you guarantee product authenticity?

We only partner with suppliers that meet strict quality and authenticity requirements.
Every item is factory-sealed, brand-new, and comes with full manufacturer warranty.

8. Customer Accounts & Self-Service

Can I manage orders myself?

Yes. Through your GearHaus account, you can:

Track orders
Download invoices
Request returns
Update address details
View order history

What if I checked out as a guest?

No problem — you can create an account later using the same email used during your purchase, and your previous orders will appear.

9. Contact & Support

How can I contact customer support?

You can reach us any time at:
📧 support@gearhaus.eu

What is your response time?

We usually reply within 24 hours on business days.