Erstattungsrichtlinie
Return & Refund Policy
At GearHaus, we want you to feel confident shopping with us.
If you are not completely satisfied with your purchase, we’re here to help.
🕒 30-Day Return Window
You may return most new, unused, and unopened items within 30 days of delivery for a refund or exchange.
📦 Conditions for Returns
To be eligible for a return, items must be:
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Unused and in original condition
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In the original packaging
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Including all accessories, manuals, and components
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Returned with a valid receipt or proof of purchase
❌ Non-Returnable Items
The following items cannot be returned:
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Used or damaged products
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Items without original packaging
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Software, digital downloads, gift cards
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Clearance & final sale items
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Products damaged due to misuse
💰 Refund Process
Once we receive and inspect your return:
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Approved refunds will be processed to your original payment method
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Refund processing may take 3–7 business days depending on your bank
Shipping fees are non-refundable unless the product arrived damaged or incorrect.
🔄 Exchanges
We replace items only if they are defective or damaged.
If you need to exchange an item, please contact us first.
🚚 Return Shipping
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Customers are responsible for return shipping costs
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If the return is due to our error (damaged or wrong item), we will cover return shipping
📩 Contact Us
For return requests or questions, contact us at:
📧 support@gearhaus.eu