Return & Refund Policy

At GearHaus, we want you to feel confident shopping with us.
If you are not completely satisfied with your purchase, we’re here to help.

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🕒 30-Day Return Window

You may return most new, unused, and unopened items within 30 days of delivery for a refund or exchange.

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📦 Conditions for Returns

To be eligible for a return, items must be:

• Unused and in original condition

• In the original packaging

• Including all accessories, manuals, and components

• Returned with a valid receipt or proof of purchase

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❌ Non-Returnable Items

The following items cannot be returned:

• Used or damaged products

• Items without original packaging

• Software, digital downloads, gift cards

• Clearance & final sale items

• Products damaged due to misuse

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💰 Refund Process

Once we receive and inspect your return:

• Approved refunds will be processed to your original payment method

• Refund processing may take 3–7 business days depending on your bank

Shipping fees are non-refundable unless the product arrived damaged or incorrect.

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🔄 Exchanges

We replace items only if they are defective or damaged.
If you need to exchange an item, please contact us first.

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🚚 Return Shipping

• Customers are responsible for return shipping costs

• If the return is due to our error (damaged or wrong item), we will cover return shipping

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📩 Contact Us

For return requests or questions, contact us at:
📧 support@gearhaus.eu